Free
Try your first trade-ins.
$0forever
5submitted requests
each month
each month
- Up to 25 catalog items
- Single drop-off location
- 3 standard condition grading tiers
- Up to 3 custom customer FAQs
Pricing without feature gates
Your program.
Your pace.
Start with five requests a month, or make room for thousands. The same complete trade-in workflow comes with all four plans.
Starter
Build a regular program.
$19/ month
50submitted requests
each month
each month
- Customer photo uploads (3 photos / item)
- Up to 150 catalog items & 2 drop-off locations
- 5 custom condition tiers & store opening hours
- Custom store logo & merchant branding
- Up to 10 custom customer FAQs
Growth
RecommendedKeep growing with confidence.
$49/ month
500submitted requests
each month
each month
- Customer photo uploads (5 photos / item)
- Up to 1,000 catalog items & 5 drop-off locations
- Remove "Powered by Firesio" badge (White-label)
- Printable in-store vouchers & Bill of Sale (PDF)
- Unlimited condition tiers & split shifts
Scale
Handle higher request volume.
$129/ month
2,000submitted requests
each month
each month
- Unlimited catalog items & drop-off locations
- Customer photo uploads (5 photos / item)
- Full white-labeling & custom store branding
- Printable in-store vouchers & Bill of Sale (PDF)
- Unlimited condition tiers & custom FAQs
Request allowances are monthly on both billing cycles. Annual amounts are total yearly charges, not monthly equivalents.
Included on every plan
The whole workflow.
Not just the first step.
Plans change your request allowance, not the tools your team uses.
Your catalog, your rules
Configure accepted items, estimated values, and condition rules.
A customer workspace
Let customers submit trade-ins and keep the request details together.
A focused request list
Search by request or customer, filter by status, and see the next action.
Offers with context
Review customer offers and keep values, revisions, and messages together.
A recorded handover
Track arrangements and record handover, receipt, or an item return.
Manual reward records
Keep the reward decision with the request. Your team controls fulfilment.
Before you choose
A few useful details.
Does Free include the full workflow?
Yes. Free includes the merchant catalog, customer workspace, offers, messages, and manual rewards. Its allowance is five submitted requests each month.
Does yearly billing change the request allowance?
No. Each plan keeps the same monthly request allowance. The yearly price is the total charge for one year.
Are rewards sent automatically?
This page describes manual reward tracking. Do not treat it as a promise of automatic payouts, carrier labels, or automated fulfilment.